CONTACT

Berkeley Springs Getaways strives to provide the best service possible with every contact!

Have questions about our cabins or the Berkeley Springs’s area? Please complete the form below, so we can provide an answer shortly.

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Frequently Asked Questions

Below are a few questions that we have received. To see the full list of Frequently Asked Questions, please click here

How do I make a reservation?

Please email, use our online reservation form or call us, and we will be happy to process your reservation or answer any question you have. We accept Visa, MasterCard, American Express, and checks. We require a deposit of 50 percent of the total rental rate (excluding taxes). Please note that we cannot hold your reservation without a deposit. The remaining amount (including taxes) will be charged ten days before you check in, or if you prefer, you can mail a certified check or money order. We can also accept a standard check if it is received two weeks before check-in so that we can have time to process the funds. For returned checks, we charge a $15 check return fee. We cannot allow our guests to check in until the full payment has been received. Once we receive your first payment, we will send you an insider’s guide to Berkeley Springs and cabin to help you enjoy your stay more. The guide has information on dining, spas, recreation, sample itinerary and more.

How can I check availability for a particular date?

Please check our online calendar system which is listed on the Book Now link located in the top menu or call us at 1-800-283-7134 or email us using our online contact form or rental@berkeleyspringsgetaways.com. Emailing is the best way to reach us since we check that through out the day and check phone messages until after 7 p.m.

How many bedrooms, bathrooms, and type of beds in each cabin?

Retriever’s Retreat has 3 bedrooms and 2 full bathrooms. It has 2 queen beds and 2 twin beds. Jack Russell’s Ridge has 2 bedrooms and 1 full bathroom. It has 2 queen beds. The bathroom for both cabins is tub and shower combination.

What is your pet policy?

We are pet lovers, and we welcome your dogs into our home; we allow up to two dogs for Retriever’s Retreat and Jack Russell’s Ridge, Unfortunately, we do not allow cats in any of our properties. There is a one time $25 fee (plus taxes) per pet that will be added to the cost of your reservation. Retriever’s Retreat and Jack Russell’s Ridge have ample yards for dogs to run, and we have tried to ensure that the homes are pet-friendly. Please be mindful that these are our homes. We ask that if your pet is not properly house-trained, please do not bring your pet to our home. Guests will be charged for any damages caused by their pets. Pet owners must clean up after their pets, both indoors and outdoors. We do provide some dog toys, but we ask that you clean these if your pet uses them. We also have some pet bedding at each cabin. Please do not allow your pet to use the bedding intended for humans. Please do not allow your pets on the furniture. Please report any pet damages or problems. You will be charged an additional cleaning fee if you fail to clean up after your pet.

What is your cancellation policy?

We understand that your plans may change; however, we kindly ask that you notify us as soon as possible so that we can open our cabins for other guests. Our cancellation policy is as follows: o A 25 percent cancellation fee of the full rental rate will be charged for all cancellations made from the date of booking until four weeks before your check-in date. o A 50 percent cancellation fee of the full rental rate will be charged for all cancellations made between five to 28 days before your check-in date. o Any cancellations made less than five days before the check-in date will be charged the full rental rate. o We cannot offer refunds or discounts for early departures.

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